Our hassle-free with no question asked 07 days return policy is part of our commitment to taking care of you every step of the way. Shop at Mega Tech Mall (MTM) with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange, replacement or return within the guidelines outlined below. This policy applies to all purchases made at MTM .

• To start a return, you can contact us at WhatsApp 03016227667 (text or voice message only)  or [email protected]. You will get reply once your message is read out during working hours from 02:00 Pm to 8:00pm.  Please note that returns will need to be sent to the following address: [House #CB 7/1 Sir Syed colony 27 area new Gadwal wah Cantt]
• we have a 07 days return & exchange policy, which means you have 07 days after receiving your item to request a return or exchange.

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, not liked or if you receive the wrong item, so that we can evaluate the issue and make it right.
• The goods covered under return and exchange policy shall only be accepted and it is mentioned with the product if they are properly packed, and are in sellable condition.

• Customers are advised to make video while opening parcel for any claim to determine for any damage , short contents or wrong items. No Video or video made after opening parcel shall not be eligible for any claim as we would not be able to fix responsibility.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Customer will bear the logistics cost of items that are to be returned or exchanged. The original box, information booklet, and all other accessories must also be returned along with the article. Care should be made to put original packaging in some carton or bubble wrap it & don’t have any writing or tape on original packaging.
• once the parcel is shipped to MTM, customers are advised to share their dispatch receipt on the above mentioned WhatsApp number & remind us after 4 days whether parcel  received at MTM. Once the item reaches our address, allow for up to two (2) business days for us to check and process your returned product. After the return is processed, it may take up to four (4) business days for the refund to get credited to your account. For refund, customers are advised to send their complete Bank account or Easypaisa account. Please remember that MTM will send screenshot of refund payment once it’s done, so no need to remind us about refund.
• Delivery charges shall be deducted from the amount refunded (mostly Rs 300 or 500) even for items with free delivery, as delivery charges are charged by courier service for all parcels.
• Items sent back to us without first requesting a return will not be accepted.
• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), sale items or gift cards.
• MTM reserve the right to reject the exchange or return requests.

Refund Policy

Thank you for shopping at megatechmall.com. We strive to provide the best products and services to our customers. However, if you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and options.

• Refund Eligibility:
  To be eligible for a refund, you must meet the following conditions:
  a) You must initiate the refund request within 7 days from the date of purchase.
  b) The product or service for which you are seeking a refund must be in its original condition, unused, and in the same packaging as you received it.
  c) Any software, digital downloads, or virtual items must not have been redeemed, activated, or accessed.
  d) Any personalized or customized items cannot be refunded unless they are defective or damaged upon arrival.
  Some products or services may have additional eligibility criteria or specific refund terms mentioned on their respective product pages. Please refer to those specific terms for further information.
• Refund Process:
  
  • To initiate a refund, please contact our customer support team by [email protected] /0301-6227667 within the specified refund eligibility period.
  • Our customer support team will guide you through the refund process and may ask for additional information or evidence, such as order details, proof of purchase, photographs, or any other relevant information to assess your refund request.
  • Once your refund request is approved, we will provide you with instructions for returning the product (if applicable).
  • Customers will be refunded in a bank account/easypaisa/jazzcash having the same title as the consignee of the order. We do not offer cash refunds.
  • Depending on your payment method and financial institution, it may take 1-2 days for the refund to be reflected in your account.
• Non-Refundable Items or Services:

The following items or services are generally non-refundable, unless otherwise specified:
a) Gift cards, vouchers, or store credits.
b) Downloadable software, digital products, or virtual items that have been redeemed, activated, or accessed.
c) Services that have already been provided or consumed.
d) Products or services purchased during special sales, clearance, or discounted periods, unless explicitly mentioned otherwise.

1. e) The product does not have any return policy mention on product page
2. f) The Item placed in preloved item category.

• Shipping and Return Costs:
• We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee that we will receive the returned product.
• Cancellation of Orders:
  If you wish to cancel an order before it has been shipped, please contact our customer support team immediately. We will do our best to accommodate your request. However, once the order is shipped, the refund process will follow the guidelines mentioned in this refund policy.
• Changes to the Refund Policy:
• We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
• It is your responsibility to review this refund policy periodically for any changes. Your continued use of our website and services after any modifications to the refund policy will constitute your acceptance of those changes.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at 03016227667